Mobile Workforce Management
Bridge the gap between office operations and field work, connecting Field Service Representatives (FSRs), dispatchers, and customer service teams in real time with our Mobile Workforce Management (MWM) solution. Built for utilities of all sizes, our MWM is optimized for high-volume, short-cycle work such as meter exchanges, disconnections, and service calls, where speed and accuracy are critical. Its flexible architecture supports both day-to-day field execution and complex workflows, bringing added scalability to utility operations.
Elevate your utility’s productivity by streamlining field operations through automated service order management, enabling real-time communication and data access for both field and office teams. With these capabilities you’ll complete more work orders efficiently, respond quickly to changing conditions, and scale operations without sacrificing accuracy or service quality.
With mobile workforce management capabilities—including offline mode—you’ll ensure that field workers and office staff stay connected. Real-time updates, status tracking, and instant data sharing empower teams to respond quickly to changing conditions, resolve issues faster, and keep customer service seamless even in remote locations.
Advanced algorithms ensure the right resources are assigned to the right tasks at the right time. Configurable appointment slots and shifts maximize resource utilization and reduce travel time.
Maximize Your Teams Efficiency
Configure Workflows
Our mobile workforce management solution supports configurable workflows, allowing utilities to adapt processes to their specific needs. Whether handling meter exchanges, service calls, or emergency repairs, utilities can tailor ServiceLink to fit their operational requirements. The platform is scalable, supporting utilities of all sizes and enabling growth without sacrificing efficiency.
Streamline Field Operations
Automate and optimize field service management by delivering real-time service order creation, dispatch, and completion, reducing manual effort and improving accuracy. This automation allows field teams to complete more work orders efficiently, minimizing delays and errors and for office staff to know when and where a service call will be completed. With everything at their finger tips, FSRs spend more time doing the work the work that keeps the power on and the water flowing and less time filling out paperwork and traveling back and forth to the office.
Gain Actionable Insights
Unlock the power of your field operations with advanced analytics and dashboard reporting. With real-time visibility into workforce performance and service outcomes, you can monitor key metrics, identify bottlenecks, and make data-driven decisions that drive efficiency. Instantly spot trends, optimize scheduling, and allocate resources where they’re needed most—helping your utility boost productivity, enhance customer service, and achieve better results every day.
Improve Effectiveness and productivity
Assign Work Orders
Assigning work orders based on a utility’s business rules—such as priority, resource skills, and location—ensures that the right tasks go to the right teams at the right time. You’ll increase daily completions, reduces overtime, and minimizes reliance on contract staff. And, you’ll maximize efficiency, control costs, and deliver better service to your customers.
Collect Data with AI
Capture meter data instantly and accurately with our AI-powered image recognition feature. Field teams simply snap a photo of the meter, and the system automatically reads and records the data—saving valuable time, reducing manual errors, and streamlining your utility’s operations. This smart automation ensures every reading is precise and up-to-date, so you can focus on delivering reliable service and improving overall efficiency.
Reduce Manual Input Errors
Reduce errors and boost data quality with guided, real-time mobile workflows. FSRs can walk through each step, ensuring accurate data entry and instant syncing with your utility’s central system. By automating the process and eliminating manual paperwork, you minimize mistakes, avoid duplicate entries, and capture every required detail—so your operations run smoothly and reliably, every time.