Our innovative self-service solution.

Created to support utilities in putting their customers first.

Infinity Customer Engagement Portal - Account information

Account Information


Minimize common service requests

Empower customers to quickly pinpoint the information they need through the comprehensive, well-designed user interface. Reduce common service requests to allow your customer service and billing professionals to address more complex customer inquiries.


Achieve conservation and demand management goals.

Engage, educate, and incentivize customers to adjust consumption and make beneficial, cost-saving decisions by providing easy-to-access interactive consumption charts as well as launching incentive-based efficiency programs.


Improve customer engagement with push notifications and alerts.

Provide customers with important information instantly via push notifications through the mobile interface. Create more positive and timely contact with customers by informing them when their paperless bill will be available, of upcoming planned outages, usage updates, and more.

Infinity Customer Engagement Portal - Smart Forms

Smart Forms


Automatically route requests and information to the right people.

Use our robust, feature-rich, workflow enabled web forms to conveniently collect data and information from your customers. Provide customers a way to send you essential information 24/7, allowing your customer service department to quickly and easily address their needs.


Optimize customer billing.

Instantly collect, interpret, and securely store financial data provided by your customers to your back-end systems with Smart Forms. Allow your customers to easily manage their billing needs, ensuring a positive experience.


Provide your engineering department with up-to-date information.

Instantly collect and route data for use in the office or out in the field with Smart Forms and workflow. Monitor the status of equipment, personnel, and jobs department-wide.

Infinity Customer Engagement Portal - Add-ons



Measure and communicate a customer’s utility usage.

Provide your customers with a tool to track their usage, reduce their footprint, and lower their costs with our Smart Meter add-on.


Handle outage notifications and reporting.

Provide a web interface for customers to sign up for outage notifications via Email or SMS Text, a way to report outages to your operations team, and an outage map showing current outages with the Utility Outage Management System (OMS) Web Extensions Portal Module.


Offer customer choice when it comes to interacting with your utility.

Accommodate customer preference when it comes to conducting utility business with the optional add-on mobile app module.