Advanced provides a complete solution: functionally rich software and proven professional services
Richland, WA and Toronto, Canada. August 21, 2009
The City of Richland (the City), located in the state of Washington, has recently gone live with CIS Infinity. With their implementation successfully completed, the City will now be able to use CIS Infinity for billing, as well as customer management activities. The City provides water, wastewater, solid waste, stormwater and electric service to approximately 46,100 residents.
The City converted from its legacy system to CIS Infinity primarily because the City required greater functionality in the areas of metered services, billing, collections, customer service, and payment processing. They also needed to be able to automate key processes across functional boundaries and according to complex schedules. With the implementation of CIS Infinity, the City is now better equipped to standardize and streamline their business processes and workflow.
As Melody Kendall, Accounting Operations Supervisor of the City explains, “The automation and functionality within CIS Infinity focuses around customer service which significantly improves the City of Richland’s ability to provide enhanced customer service options, improved communications, and traceability of account history details.”
She goes onto say, “We are also excited to now be able to provide consolidated billing to our commercial customers who have multiple accounts and/or facilities. As well, improved payment processing through electronic means - whether it is via ACH autodraw, using a credit card, etc. - provides our customers with greater flexibility.”
Along with software that offers unmatched out-of-box functionality, Advanced provided the City with complete implementation services. These services are delivered by a team of knowledgeable professionals who follow a proven methodology for implementing CIS Infinity. This combined with their experience allows the team to manage all types of scenarios.
Specifically, the Advanced Conversion Specialists were presented with a challenge at the City due to the number of services the City provides. In addition, multiple systems needed to be converted in order to centralize the data onto one system which added to the challenge.
However, as Ms. Kendall notes, “The core conversion team did an outstanding job converting the data and configuring the system to meet the needs of the various service departments and utility billing staff. Overall, the Harris and Advanced management team provided support throughout the project to ensure implementation success.”
The complete Advanced solution combines the CIS Infinity software with a dedicated team of professionals providing proven implementation services.
Peter Fanous, Advanced Vice President of Sales and Marketing notes, “The software and services go hand-in-hand and Advanced is committed to delivering quality in both aspects. That’s our approach to delivering successful implementations. Our strength here lies in providing everything our clients need to feel confident in using the system initially and going forward with it to address their customer information and billing requirements.”
The City is also currently implementing Infinity.Link – the Advanced customer self-service solution.
For additional information contact:
Peter Fanous, Vice President, Sales and Marketing
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Melody Kendall, Accounting Operations Supervisor
City of Richland
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."