Hendersonville, TN and Toronto, Canada. January 27, 2009
Looking to replace their legacy utility billing system Hendersonville Utility District (HUD) has recently completed their implementation of CIS Infinity, the customer information and billing solution offered by Advanced Utility Systems (Advanced).
Advanced provided HUD with a total system solution that included software, hardware configuration, installation, training and ongoing support. As with all its implementations Advanced does not outsource any part of its implementation process to third-parties.
“The focus of Advanced has always been to provide quality products and professional services to its clients – HUD is no exception”, says Peter Fanous, General Manager of Advanced. “We feel it is important to take full responsibility for the work we do.”
HUD provides water and wastewater service to 15,000 customers and its number one priority is customer service. CIS Infinity will assist HUD with this goal by providing a software solution that is reliable and able to handle their business requirements with minimal modifications.
Some features include:
CIS Infinity is fully integrated to HUD’s financial software application – Great Plains Dynamics – providing a single Enterprise Resource Planning (ERP) solution.
Having gone live, HUD will now be undertaking the implementation of three additional Advanced products that work seamlessly with CIS Infinity. eCARE will be used to address the online payment needs of HUD. mCARE will be HUD’s new workforce automation application that leverages mobile and wireless technologies to optimize service order processes. EIS (Executive Information System) will be HUD’s dashboard system which allows decision makers to access critical management information, quickly and easily.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."