Port St. Lucie, FL and Toronto, ON. April 25, 2013
Advanced Utility Systems, a division of N. Harris Computer Corporation ("Advanced”) is pleased to announce that the City of Port St. Lucie, Florida (the “City”), has selected Advanced’s CIS Infinity to replace its legacy customer information and utility billing solution for water, wastewater, reuse, water and wastewater loan billing.
The City of Port St. Lucie is primarily a residential community located in the southern part of St. Lucie County, Florida. The City encompasses approximately 116 square miles and is located on the southeastern coastline of the State of Florida, 100 miles north of the City of Miami. The estimated population as of April 1, 2011 was 166,000. The City owns and operates its own water and wastewater systems.
In 2012, the City identified the need to replace its legacy Customer Information System (CIS) with a modern, state of the art, CIS application that would enhance customer service. The City required a commercial off-the-shelf (COTS) CIS solution that had been successfully implemented in several other organizations similar in size, requirements, and function to that of the City. The City sought a solution that utilized product configuration rather than product modifications to fit the City’s business process workflow. The selected CIS would also need to be able to accommodate the anticipated growth of customers.
The selection for a new CIS application began with a Request for Proposal. After detailed demonstrations from qualified vendors and thorough reference checks, the City selected Advanced Utility Systems and CIS Infinity.
As Edwin Fry, Finance Director/City Treasurer stated, “We were looking for a CIS product that could not only improve our customer service through support for enhanced services and new and improved customer payment options but also improved efficiency in our billing process. During our detailed evaluation process, we determined that CIS Infinity was the best solution to help us achieve our key objectives. The ease, of which users can navigate through the application, will provide our front line customer service representatives with the information they need for timely resolution of customer queries.”
“The Advanced and City project teams are both very excited to kick off the implementation of CIS Infinity,” states Peter Fanous, Executive Vice President for Advanced. “The City of Port St. Lucie is a great addition to our growing Florida utility customer base. We understand the unique requirements of our Florida customers and our experienced project team will leverage this knowledge to ensure the City achieves all its project objectives.”
Advanced will be on-site this month to start the project.
For additional information contact:
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Edwin M. Fry, Jr., Finance Director/City Treasurer
City of Port St. Lucie
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."