Saguenay, QC and Toronto, Canada. February 8, 2011
Harris Computer Systems ("Harris”) is pleased to announce that the City of Saguenay (the City) has selected Advanced Utility Systems’ CIS Infinity and Infinity.Link to replace its legacy customer information and utility billing solution.
Ranked seventh largest in Quebec by its 146,000 citizens, Saguenay is approximately twice the size of the island of Montreal. Located in the heart of three national parks, Saguenay is the biggest commercial hub of north-eastern Quebec. The City’s Hydro-Jonquière supplies electricity to 20,000 customers located throughout the territory.
Approximately two years ago, the City’s IT department expressed shortcomings with the current billing system. The City was wholly dependent on a single specialist who was leaving the department for greater responsibilities elsewhere and the existing billing and customer information system would be rendered incompatible with planned infrastructure upgrades. This prompted the City to look at what was available on the market.
As Catherine Bergeron, division head of Customer Service for Hydro-Jonquière stated, "We met with various firms and looked at solutions used by other utilities within our regional utility association, AREQ. Pierre Grimard, director of Hydro-Magog, highly recommended CIS Infinity from Advanced Utility Systems. We were very pleased to hear that it was also now available in French. After a successful bid by tender, Advanced was selected as the superior choice.”
“To date, our implementation has been excellent; we are very pleased with not only the system and its capabilities, but also the depth of knowledge, skills and integrity of the Advanced implementation team. Our requirements for a system in French as well as a francophone implementation team were well met. We are very confident with our choice of a leading technological solution backed by a company we can trust.”
“We are very excited to add another customer in the province of Quebec. We look forward to working closely with the City to assist them in providing excellent customer service to its customers and eliminating many of the City’s current manual processes,” states Peter Fanous, General Manager for Advanced.
Mr. Fanous goes on to say, “In 2009, we made the investment in CIS Infinity to ensure that we could support the multilingual requirements of our customers. With this investment, along with our track record of successful implementations, we can now offer the comprehensive capabilities of CIS Infinity to non-English language markets. We look forward to continued expansion of our solution in Quebec."
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Catherine Bergeron, Division Head, Customer Service
(418) 698-3370 x3544
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."