Boise, ID and Toronto, Canada. October 7, 2010
Harris Computer Systems ("Harris”) is pleased to announce that the City of Boise, Idaho (the City) has selected Advanced Utility Systems’ CIS Infinity to replace its legacy customer information and utility billing solution.
As the county seat of Ada County, the City of Boise is located along the Boise River and nestled against foothills of the Rocky Mountains. Boise is the largest City in the state with a population of over 205,000 and is the third largest city in the Pacific Northwest. As well, the City is the hub of commerce, banking and government for the state of Idaho.
The City’s Public Works Department provides wastewater, solid waste and geothermal services to its 82,000 customers. The City operates the largest direct use low temperature geothermal heating system in the United States. The system heats nearly 60 businesses downtown and is an environmentally sound and renewable source of energy.
In February of 2009, Boise began a review of vendor bid responses and software demonstrations to replace its legacy billing system. As Heather Mink, Utilities Administrative Director, stated, “We needed a user-friendly product that functionally, would align with our business rules. We also wanted a system that would allow us to provide more online self serve opportunities for our customers in the future. After demonstrations, reference checks and site visits, we found Advanced’s CIS Infinity to be the clear leader and the best fit with the City of Boise."
Advanced and the City worked closely through the contract negotiations phase and executed its agreements in August of 2010.
“CIS Infinity has a strong track record of providing the functionality, reliability, data integrity and flexibility that the City requires. As a result, we are looking forward to successfully delivering a customer information and utility billing system to the City that not only facilitates timely and accurate billings, but also accommodates all of their business processes.” states Peter Fanous, General Manager for Advanced.
Mr. Fanous goes on to say, “Advanced also looks forward to working in close collaboration with the City throughout the CIS Infinity implementation. In partnership with the City, the Advanced Team will focus on documenting best business practices, ensuring complete knowledge transfer and making certain the right level of technical support is provided. These efforts in turn will allow the City to take advantage of our system and realize a return on their CIS investment as soon as possible.”
The Advanced implementation team was onsite at the City in September to kick-off this project.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Heather Mink, Utilities Administrative Director
City of Boise
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."