Services

Award-winning implementations delivered by knowledgeable professionals.

We strive to provide exceptional service and we successfully get the job done.

When it comes to purchasing and deploying a new Customer Information System, Advanced believes that success rests not only on the quality and stability of the software, but on the strength of the professional services that back it up.

These professional services are delievered by our core teams that are replete with seasoned utility and technology staff who bring deep technical and business expertise to Advanced and its customers.

As a result, Advanced has more than 150 successful customer deployments and has received multiple implementation awards that prove we deliver the best solution within the most appropriate time-frame.

Our track record of success stems from our proven methodology and commitment to accountability

We have over 150 successful implementations across North America and worldwide because we employ a proven methodology that is flexible enough for any deployment and ensures that we thoroughly identify and integrate your requirements based on:

  • your business objectives
  • your user experience
  • your success criteria

We also do not outsource any part of our process. Only fully trained Advanced team members deploy our solutions. This allows us to properly manage and oversee all quality control practices and deliver high quality implementations. Advanced is fully accountable for the success of its implementation.

Helping you execute your business processes in a way that makes the most sense for your utility

Our methodology is built around the Discovery Workshops ensuring that we thoroughly understand your existing and future business processes so that you incorporate best practices into your live system.

Utility billing has always been our focus - we understand how your data relates to your business processes

Advanced has extensive experience converting numerous systems and we take a meticulous and rigorous approach to data extraction and conversion. From the initial assessment of your data to the extensive post-conversion testing, our conversion methodology gives utilities confidence that the backbone of their business is in good hands.

Data conversion starts early, and multiple conversions occur until the final perfect balance is achieved. Advanced ensures the converted data is tested early, tested thoroughly, and then tested again at specific milestones throughout the project.

Using a systematic testing regimen we ensure that requirements are met accurately and according to scope

Testing occurs throughout the CIS Infinity implementation process to ensure that all data conversion anomalies are identified and addressed, and that all software configuration issues are resolved prior to Go-Live.

There are three phases in the overall testing approach during the implementation: Functional Testing, Integration Testing, and User Acceptance Testing.

Our commitment to training means that we do not leave until your staff has everything they need to do their jobs

Advanced will develop a customized training plan prior to offering hands-on training to small groups of users based on their job requirements and level of experience.

For convenience, minimal disruption, and best results, CIS Infinity training will be conducted at your premises using your data. Learners are instructed using a step-by-step procedural approach. By practicing their day-to-day tasks using your data, users become comfortable with the system before they are expected to use it in a production environment.

Advanced delivers a variety of training formats:

  • Classroom training that correspond to your configuration of CIS Infinity, fully preparing users to practice business-critical functions.
  • Specialized training that meet the unique needs of your organization's staff and requirements of your business practices.
  • On the Job Learning with a trainer on-site to facilitate error recovery, troubleshoot, and reinforce previous learning.

Dependable support options whenever you need it and access to all upgrades and improvements to our software

Advanced clients have a variety of easy-to-use support options, including:

  • Web-based issue reporting and tracking through a secure web portal.
  • Toll-free telephone support, 24 hours a day, 7 days a week.
  • Advanced technical staff that access your installation remotely to provide secure, hands-on support.

The Advanced upgrade strategy makes it easy and affordable to keep current:

  • Regular upgrades provide extensive new functionality to all Advanced clients
  • Up-to-date online help and a comprehensive list of changes is provided with each upgrade.
  • Builds and patches are included as part of your annual maintenance fee, and upgrades are priced reasonably and predictably.

Helping you keep your CIS investment at peak performance

Advanced offers technical services that go above and beyond the standard Support Agreement. AMS includes the regular application of builds, full regression testing, business process reviews and more.

While our AMS team focuses on protecting and enhancing your CIS investment, you can focus on delivering services to your valued customers and other strategic projects.