Support & Upgrades

The complete Advanced solution includes the CIS Infinity software, consulting, extensive technical support, regular upgrades and improvements, and the establishment of a solid, productive relationship.

Support

Advanced clients have a variety of dependable, easy-to-use support options, including:

Web based issue reporting and tracking through a secure support site.
Toll-free telephone support, 24 hours a day and 7 days a week.
Advanced technical staff that access your installation remotely to provide secure, hands-on support.

Upgrades

The Advanced upgrade strategy makes it easy and affordable to keep current:

Upgrades, and builds between upgrades, provide extensive new functionality to all Advanced clients -- new features added for a particular client are made available to all.
Up-to-date online help and a comprehensive list of changes is provided with each upgrade.
Builds and patches are included as part of your annual maintenance fee, and upgrades are priced reasonably and predictably.

Press Releases

Pomona, California:
The ability to integrate with other existing City operating systems, and provide a foundation for future applications, were important factors in the choice of CIS Infinity.

City of Covington:
"It's the secure long-term picture that puts Advanced at the front of the pack. Their product and their people will be able to handle the complexity of a multi-service utility like ours."

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