Advanced Utility Systems

Professional Services

Support & Upgrades

The complete Advanced solution includes the CIS Infinity software, consulting, extensive technical support, regular upgrades and improvements, and the establishment of a solid, productive relationship.

Support

Advanced clients have a variety of dependable, easy-to-use support options, including:

  • Web based issue reporting and tracking through a secure support site.
  • Toll-free telephone support, 24 hours a day and 7 days a week.
  • Advanced technical staff that access your installation remotely to provide secure, hands-on support.

Upgrades

The Advanced upgrade strategy makes it easy and affordable to keep current:

  • Upgrades, and builds between upgrades, provide extensive new functionality to all Advanced clients -- new features added for a particular client are made available to all.
  • Up-to-date online help and a comprehensive list of changes is provided with each upgrade.
  • Builds and patches are included as part of your annual maintenance fee, and upgrades are priced reasonably and predictably.

Press Releases

Pomona, California:
The ability to integrate with other existing City operating systems, and provide a foundation for future applications, were important factors in the choice of CIS Infinity.

City of Covington:
"It's the secure long-term picture that puts Advanced at the front of the pack. Their product and their people will be able to handle the complexity of a multi-service utility like ours."

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Advanced Utility Systems, a Division of N. Harris Computer Corporation
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