Rocky Mount, NC and Toronto, Canada. March 9, 2010
Harris Computer Systems ("Harris”) is proud to announce that the City of Rocky Mount, North Carolina has selected Advanced Utility Systems’ CIS Infinity to replace its legacy Customer Information System (CIS). The City of Rocky Mount is Advanced’s second client in North Carolina.
The City of Rocky Mount is located in Northeast North Carolina and has a population of approximately 58,000. The City provides service to approximately 28,000 electric, 18,000 gas, and 24,000 water and wastewater customers all of which are billed on a monthly basis.
The City of Rocky Mount began providing public utilities in 1899 with the initial establishment of a water system, which was followed by a wastewater system. In 1902, electric power was added as a service and a short time later Rocky Mount became the first city in North Carolina to operate its own gas system. The City is one of only three nationally recognized Reliable Public Power Provider Diamond Status award recipients. This award is given by the American Public Power Association to cities that are able to provide the highest degree of safe and reliable electric service.
“Advanced Utility Systems is very excited to partner with the City of Rocky Mount to implement CIS Infinity. CIS Infinity is designed to meet the needs of a multi-service utility. As a result, we believe that the City will be able to provide a higher level of customer service as well as improve the efficiency of their operations. Advanced and Rocky Mount will work together to ensure a successful implementation so that all of Rocky Mount’s customers can benefit from the investment in their new customer information system. We look forward to a long and successful partnership,” states Peter Fanous, General Manager for Advanced.
In addition to CIS infinity, the City of Rocky Mount will be implementing Infinity.Link – Advanced’s internet customer self-service and payment solution. Infinity.Link will allow the City of Rocky Mount’s customers to access their utility accounts 24 hours a day 7 days a week. From their account, customers can view and pay for their bills, review their billing and consumption history and access additional information.
Implementation of CIS Infinity is scheduled to begin in April 2010.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."