Henrico, VA and Toronto, Canada. February 12, 2010
Having outgrown their in-house legacy system, Henrico County (the County), has gone live with CIS Infinity, the customer information and billing solution offered by Advanced Utility Systems.
“It was important for us to step into current technology and have a CIS that readily provides detailed information for each of our customers,” says Arthur Petrini, Director of Public Utilities for Henrico County.
“Our customers are very knowledgeable and CIS Infinity enables us to quickly and accurately answer their utility billing questions.”
In addition, the County is pleased with the meter inventory management functionality, the export capabilities, and the ability to control the schedule of daily work which previously had to be run at night by the Information Technology Department. The County also enjoys the ease of navigation and the current look and feel of CIS Infinity.
Peter Fanous, General Manager for Advanced, comments on the Advanced approach to software and implementation: "Providing great software alone is not enough. Advanced’s implementation team works with our clients to implement best practices, allowing our clients to improve their processes. We have completed over 80 implementations including the County’s, which I feel is a strong testament to the Advanced team’s dedication and success.”
The County is one of the largest is the state of Virginia and provides water, wastewater and solid waste services to 90,000 utility customers.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Arthur Petrini, Director of Public Utilities
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."