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Indian River County Utilities selects Harris’ Advanced Utility Systems

Vero Beach, FL and Toronto, Canada. January 21, 2010

Harris Computer Systems ("Harris”) is proud to announce that Indian River County Utilities, Florida (IRCU) has selected Advanced Utility Systems’ CIS Infinity to replace its legacy utility billing module. Indian River County Utilities is Advanced’s fifth client in the state of Florida.

Indian River County is located in the central region of Florida on the East Coast with its county offices residing in Vero Beach. Indian River County Utilities provides water, wastewater and reclaimed water services to approximately 44,000 customers which are billed on a monthly basis.

Indian River County Utilities is replacing a utility billing module of an ERP system that did not provide the functionality and flexibility that was necessary for IRCU to deliver the highest level of customer service to its customers. Instead of a utility billing module, IRCU was looking for a Customer Management System that was designed to deliver the required functionality and flexibility as well as grow with them as the utility grows.

After the evaluation of a number of companies, IRCU shortlisted three and proceeded with demonstrations and reference activity. In the end, the evaluation team unanimously selected Advanced Utility Systems and CIS Infinity.

    “We were looking for a new system that would allow us to provide services that our customers are requiring, improve efficiency by automating manual tasks and integrate with key systems such as GIS, all while providing a system to our users that is intuitive and easy to use. One specific improvement for our customers will be in the area of on-line customer self-service. IRCU customers will have the ability to go on-line to see their balance, usage and other important information and they will also be able to pay their bills on-line,” states Erik Olson, Director, Indian River County Utilities.

“Advanced Utility Systems is very excited to partner with Indian River County Utilities to implement CIS Infinity. Advanced and IRCU will work together to ensure a successful implementation so that all of IRCU’s customers can benefit from the investment in their new customer management system. We look forward to a long and successful partnership,” states Peter Fanous, General Manager for Advanced.

Implementation of CIS Infinity is scheduled to begin this month.

For additional information contact:

Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
pfanous@advancedutility.com

About Advanced and Harris:

Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions. Since 1976, Harris has focused on providing feature-rich and robust turnkey solutions to all levels of local government as well as public power and water markets throughout North America. Harris' focus is on creating long-term relationships with our customers and ensuring that we meet the changing needs of our customers over time. For further information on Harris Computer Systems, please visit our website at http://www.Harriscomputer.com, or call 888-847-7747.
 
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp

 

Press Releases

Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."

City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."

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Advanced Utility Systems, a Division of N. Harris Computer Corporation
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