Alhambra, CA and Toronto, Canada. March 4, 2009
The County of Los Angeles Department of Public Works has selected Harris’ Advanced Utility Systems, a subsidiary of Constellation Software Inc., to implement its CIS and billing application, CIS Infinity.
With over 10 million in population, Los Angeles County is the largest County in the nation and contains approximately 27% of the residents in California. There are 88 cities in Los Angeles County, each with its own city council. In 1986, the Los Angeles County WWD became part of the Public Works Department and now administers and maintains five Districts and the Marina del Rey Water System. The Public Works Department now services 65,000 water accounts for residential, commercial, industrial, and governmental customers, with its main customer service locations in Malibu and Lancaster.
The County began its search for a new CIS and billing application for water billing in February of 2008. The County released a Request for Proposal and evaluated vendors through a comprehensive procurement process that included onsite software demonstrations at the County’s Alhambra offices.
As Greg Even, Civil Engineer and Project Manager, reports, “We carefully evaluated Advanced and CIS Infinity and found that they best fit our technical, functional, and integration requirements. We feel that Advanced is well-equipped to meet our current and future needs.”
CIS Infinity will replace the County’s existing water billing system which was originally installed in 1987. The new application will provide integration to downstream applications such as the following: Interactive Voice Response by TeleWorks, Lockbox cash receipts and integration to the County’s Financial Software. As well, CIS Infinity will provide automation in the areas of billing, collections, customer contact, reporting and security.
“It has been a pleasure working with the County through the procurement and contract phase. We are sure CIS Infinity will streamline and enhance the day to day business processes for the County to benefit its 65,000 water customers. We look forward to a strong business relationship and successful implementation of CIS Infinity for the County of Los Angeles,” states Peter Fanous, Vice President of Sales for Advanced.
Harris’ Advanced is excited to begin its partnership with the Department of Public Works and to begin implementing CIS Infinity this month.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."