Home   About us   Careers   Login  

Search

CIS Infinity Professional Services News Contact us

South Norwalk Electric Works goes Live with CIS Infinity

CIS Infinity in full operation to handle the Billing and Customer Management needs for the Second Taxing District, South Norwalk Electric Works.

Advanced Utility Systems Corporation (Advanced) announced today that the South Norwalk Electric Works (SNEW), the electric provider for the homes and businesses in South Norwalk, Connecticut, has gone live using CIS Infinity® as their Customer Information System. The South Norwalk Electric Works is owned and operated by the Second Taxing District. They have replaced an older CIS solution in order to upgrade the functionality, performance and reliability of the software.

SNEW was able to complete a relatively quick implementation, approximately 7 months in duration. This was made possible through an implementation team of core, expert users, who quickly learned and tested CIS Infinity and disseminated that information to the rest of the user group. This group received the initial training on the system, and then took on the role of project leaders, completing not only additional training, but also vital testing and project management roles.

The rapid methodology was also greatly enhanced by the decision to avoid customizations in the software, relying instead on the set-up of control forms and tables to capture SNEW's' unique electric operating conditions. The main area of complexity in the implementation focused on SNEW's multi-tiered electric rates and taxes.

The results have exceeded expectations. Kevin Barber, the Director of Information Systems, who led the search for a new CIS solution, and acted as project manager for the implementation, commented, "CIS Infinity has now been live for a few months, and we are extremely happy with the overall system performance. The user-friendly nature of the system has pleased all our users as they quickly became at ease using the system. We are also very pleased with the relationship we have built with Advanced. They are very professional to work with, and we have an excellent rapport. We are currently investigating other projects where we can use CIS Infinity."

Kevin Barber added "Our next step is to use CIS Infinity to handle the billing for the roughly 9,000 water accounts operated by the Second Taxing District Water Department. We are working to more closely tie the operations of the electric and water operations."

Patricia Sorbara, the President and CEO of Advanced commented on use of CIS Infinity at the Second Taxing District. "The move to CIS Infinity provided a major improvement over their existing solution. Of particular importance are the benefits they can now achieve in the areas of collections, through the use of the new collections module, added cashiering options and significantly tightened security - all important features for the Second Taxing District."

South Norwalk Electric Works provides electric services to 6,000 accounts in South Norwalk. They are a municipal corporation, owned by the Second Taxing District, which was created in 1913, to oversee electric and water operations in South Norwalk, East Norwalk, West Norwalk, Rowayton, Silvermine and Wilton.

More about Advanced: Advanced Utility Systems Corporation is a privately owned and operated software and services company in Toronto, Canada. The company has grown from its 1997 start-up to serve more than 60 North American and Caribbean water, electric, and natural gas utilities with its billing and customer information solution, CIS Infinity®.

For more information, contact:
Philip Playfair
Chief Marketing Officer
Advanced Utility Systems Corporation
(416) 496-0149 x229

416-496-0149 x225
Kevin Barber
Director of Information Systems
203-866-4446 x313