Mount Pleasant, SC and Toronto, Canada. March 17, 2005
When Mount Pleasant Waterworks went live with CIS Infinity®, Chief Financial Officer Ed Pierce felt it was too early to declare the project a success.
"After a successful go-live on new software, there is understandably a huge sense of accomplishment. But experience has taught me that real success is measured by the first six months that the system is in use in a live environment and the pressure is on."
Six months have now gone by and Mr. Pierce is ready to release his verdict: "I'm happy to report that I'm extremely satisfied with the decision to implement CIS Infinity. In terms of staff efficiency and customer service, our long-term picture is better than ever."
In September 2004, Mount Pleasant Waterworks completed its 9-month implementation of CIS Infinity, the customer information and billing solution offered by Advanced Utility Systems. The need for a new system was underscored by the inefficiency of their legacy system when managing the many and varied services offered by Mount Pleasant.
Mr. Pierce continues, " We're growing quickly, at a rate of about 1,000 accounts each year. We had simply outgrown our old system, and Advanced proposed the best and most flexible option to manage our growth."
Kathryn McKay, Vice President Client Services of Advanced, credits the enthusiasm of the Mount Pleasant project team: "Under the leadership of Brian Head, Project Manager for Mount Pleasant, the project team worked diligently and demonstrated their confidence in CIS Infinity. Their commitment to the success of the project was a definite asset to the project's outcome and to Mount Pleasant's ongoing satisfaction in the months after going live with CIS Infinity."
Mount Pleasant Waterworks has a customer base of 25,000 accounts, and offers a wide range of services including water, waste water, and irrigation.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."