City of Edmundston goes live with CIS Infinity

Solution from Advanced Utility Systems improves revenue management, customer service for electric and water customers

Edmundston, NB and Toronto, Ontario. January 19, 2005

Having outgrown their legacy in-house system, the City of Edmundston, New Brunswick has gone live with CIS Infinity®, the customer information and billing solution offered by Advanced Utility Systems.

"We had an immediate need for a new CIS, and we wanted a flexible solution that we could grow with" says Jeannot Raymond, Treasurer for the City of Edmundston.

"In the future, we want to continue improving business processes and service without a programming effort. CIS Infinity meets all our requirements -- better cash flow through an automated collections process, better customer service capabilities, and detailed reports on everything we do."

In addition to billing 7,000 electric and 5,000 water customers, the City will use CIS Infinity to bill for more than 20 other products and services including ice rental, restaurant fees, and smoke detectors.

According to Mr. Raymond, "The ability to take payment for so many non-utility items is a great feature for an organization of our size, because we are involved in billing many of the City's services."

Patricia Sorbara, President and CEO of Advanced, describes the project's unique challenges: "The City had very specific budgetary and scheduling goals. We paid close attention and adjusted the project plan to reduce their risks. It's always satisfying to go live with a new Advanced client, and it's an added bonus to see our flexible methodology at work."

More about Advanced: Advanced Utility Systems Corporation is a privately owned and operated software and services company in Toronto, Canada. The company has grown from its 1997 start-up to serve more than 60 North American and Caribbean water, electric, and natural gas utilities with its billing and customer information solution, CIS Infinity®.

For more information, contact:
Philip Playfair
Chief Marketing Officer
Advanced Utility Systems Corporation
(416) 496-0149 x229

Jeannot Raymond
Treasurer
City of Edmundston
(506) 739-2119

Success Stories

Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."

City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."