Madison Water completes 7-month CIS implementation with Advanced Utility Systems

On-budget and on-schedule, 2nd-largest water utility in Wisconsin goes live with CIS Infinity

Madison, WI and Toronto, Canada. November 9, 2004

Madison Water Utility has completed an on-budget, on-schedule implementation of CIS Infinity®, the customer information and billing solution from Advanced Utility Systems.

Madison Water serves its customer base of 65,000 in unique ways, says Ken Key, Customer Service Supervisor. "Our business practices are different from a lot of utilities, and it shows in everything we do, from our billing processes to how we move customers."

"We knew our data conversion would be a challenge, and the go-live strategy had to be leak-proof. Advanced met these challenges and we were able to move forward with confidence."

Kathryn McKay, Vice President of Client Services for Advanced, credits the utility's project team for their dedication and focus. "All members of the Madison team brought significant knowledge of their business practices to the table, and our implementation strategy is well-suited to that kind of expert input."

Madison Water's decision to implement a new CIS solution was precipitated by a prohibitive upgrade cost from the previous vendor. Advanced takes a streamlined, affordable approach to upgrades, so utilities are not faced with budget-breaking costs for new functionality.

Madison Water Utility provides water, sewer and storm water services to its customers, and sells wholesale water to Maple Bluff, Shorewood Hills and Waunona Sanitary District #2. It is the second-largest water utility in Wisconsin and the fifth-largest ground water utility in the United States. Madison Water bills their customers bi-annually, with a monthly average of 10,000 to 12,000 bills.

More about Advanced: Advanced Utility Systems Corporation is a privately owned and operated software and services company in Toronto, Canada. The company has grown from its 1997 start-up to serve more than 60 North American and Caribbean water, electric, and natural gas utilities with its billing and customer information solution, CIS Infinity®.

For more information, contact:
Philip Playfair
Chief Marketing Officer
Advanced Utility Systems Corporation
(416) 496-0149 x229

Ken Key
Customer Service Supervisor
Madison Water Utility
(608) 266-4645

Success Stories

Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."

City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."