Clifton, NJ and Toronto, ON. October 20, 2015
One of the largest public purveyors of water in the state of New Jersey, Passaic Valley Water Commission (PVWC), has implemented CIS Infinity, the customer information and billing solution (CIS) from Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced).
PVWC completed the implementation on schedule in April. Along with CIS Infinity, PVWC also deployed Infinity.Link (online customer self-service portal) and Infinity.Mobile (mobile service order automation). The opportunity to improve its current business processes and integration of functions was the primary reason for implementing a new CIS at PVWC.
“CIS Infinity and its complementary systems provides us with one integrated solution that lets us take advantage of the customer service and billing best practices embedded in a modern CIS system. With the expertise, experience and vast knowledge Advanced provided during our implementation we were able to successfully modify our current business processes to empower PVWC staff to operate more efficiently,” said Joseph Bella, Executive Director of Passaic Valley Water Commission.
A chief factor in increasing efficiency is improving workflow. Of particular importance to PVWC was the ability to use mobile technology to automate the service order process.
“By implementing our award-winning solution, Infinity.Mobile, PVWC is able to increase the speed and accuracy in which service orders can be completed,” said Peter Fanous, Executive Vice President of Advanced. “By eliminating manual, paper-based service order processes, Infinity.Mobile makes their workflow infinitely more streamlined and allows PVWC staff to do their jobs without having to deal with administrative errors and inefficiencies.”
The Passaic Valley Water Commission owns, operates, and maintains an extensive water system which enables PVWC to provide potable drinking water to about one million people. The water system includes one water treatment plant and 650 miles of water distribution piping. As a large public potable water purveyor, PVWC is committed to providing its customers with safe, high quality water and service. PVWC has been innovative in acquiring other water utilities and selling wholesale treated water. PVWC also provides customer service operations, laboratory services, and maintenance services for a number of other water utilities / jurisdictions.
For additional information contact:
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Joseph Bella, Executive Director
Passaic Valley Water Commission
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."