Syracuse, NY and Toronto, ON. November 26, 2013
Onondaga County Water Authority (OCWA) has completed its implementation of CIS Infinity, the customer information and billing solution from Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced).
OCWA is a Public Benefit Corporation created by the New York State Legislature that provides water to over 100,000 accounts. Its mission is to supply water to the residents and businesses in the Central New York Region for the improvement of their health, welfare and prosperity, in a manner protective of the resource and environment.
This year OCWA received a Platinum Award for Utility Excellence from the Association of Metropolitan Water Agencies (AMWA). This award is given to utilities that demonstrate exceptional performance in areas that include customer satisfaction, operational optimization and operational resiliency.
OCWA implemented CIS Infinity as a central component of its program dedicated to exceptional performance.
“We made the investment in CIS Infinity to improve efficiencies that would address both customer and system needs,” notes Barry Blanchard, IT Manager for OCWA. “By utilizing the features within CIS Infinity that are now available to us such as its ease-of-use, automation tools and extensive functionality we can further enhance our customer service function.”
Mr. Blanchard goes on to say, “Also, as a progressive utility, OCWA requires a modern CIS system built on current technology that will grow with the Authority over the long-term. CIS Infinity delivers what we are looking for with a reliable architecture that has been proven at over 100 client sites, sophisticated configuration tools for adding new features and a seamless upgrade method.”
Peter Fanous, Executive Vice President for Advanced comments: “As demonstrated by OCWA, CIS Infinity is comprehensively developed and well-balanced providing essential functionality that is capable of handling all aspects of utility management from customer-facing processes to back office operations.”
OCWA will also be implementing Infinity.Link the Advanced web self-service solution for bill payment, account management and service requests.
For additional information contact:
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Barry Blanchard, IT Manager
Onondaga County Water Authority
(315) 455-7061 x3140
Tim Wisely, Project Manager
Onondaga County Water Authority
(315) 455-7061 x3103
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."