Murfreesboro, TN and Toronto, ON. October 29, 2013
Advanced Utility Systems, a division of N. Harris Computer Corporation ("Advanced”) is pleased to announce that the City of Murfreesboro Water and Sewer Department, (“MWSD”), has selected Advanced’s CIS Infinity to replace its legacy customer information and utility billing solution.
MWSD is a department of the City supplying municipal water, wastewater, and stormwater services to a population of 110,000. MWSD maintains a service area which includes more than 317 miles of water and 572 miles of wastewater piping. The City owns and operates its own water and wastewater systems.
In late 2012, the City identified the need to replace its legacy Customer Information System (CIS). Increased demand for data analysis, automation, and operational improvements dictated the need for process and system upgrades. MWSD’s current CIS could not meet these demands without additional manual processes, substantial modifications, and significant enhancements. MWSD therefore decided to implement a new, modern enterprise based CIS that would address evolving operational demands in a cost efficient manner.
The selection of a new CIS application began with a Request for Competitive Sealed Proposals. After detailed demonstrations from qualified vendors and thorough reference checks, MWSD selected Advanced Utility Systems and CIS Infinity.
As Darren Gore, MWSD Director stated, “With MWSD’s commitment to Effective Utility Management (EUM), and our self-assessment identifying a need to enhance Customer Satisfaction, we are very excited about implementing Advanced Utility System’s CIS Infinity. CIS Infinity offers the flexibility for MWSD to improve our business practices to promote the most efficient interaction between our Customers and Customer Service staff. The ability to engage customers and quickly process their requests will not only increase their satisfaction, but improve the confidence and self-sufficiency of our team.”
“We are eager to work with a utility as progressive as MWSD,” states Peter Fanous, Executive Vice President for Advanced. “With the implementation of EUM, MWSD is at the forefront of a key utility industry initiative. We are excited that CIS Infinity will form a key component of MWSD’s EUM performance objectives.”
Advanced was on site in early May to kick off the project.
For additional information contact:
Peter Fanous, Executive Vice President
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Darren Gore, Director
City of Murfreesboro Water and Sewer Department
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."