Ventura, California and Toronto, Canada. October 11, 2011
Advanced Utility Systems, a division of N. Harris Computer Corporation (Advanced), is excited to announce its latest partnership with the County of Ventura Water and Sanitation Department (the Department) in southern California.
The County of Ventura is located northwest of Los Angeles County and is bordered by Kern County to the north, Santa Barbara County to the west and the Pacific Ocean to the east. With a population of approximately 742,000 residents, the County of Ventura is the 12th most populous county in California.
With offices in Moorpark, California, the Department is responsible for all aspects of water and sewer billing, customer service, and administration for several waterworks Districts. Its current utility billing system was written in Pick BASIC and has been in use since 1992. The move to replace the application was based on several key areas including the need for industry-standard technology, a high level of functionality with ease of use and a system that provides multi-company functionality for its multiple Districts within the service territory. As well, the Department wanted to expand its customer service offerings and will utilize Infinity.Link, Advanced’s online portal, which allows customers to view bills, pay bills and perform various account activities via the web.
After a thorough procurement process which included narrative vendor responses, on-site meetings and software demonstrations, the Department selected several vendors to proceed to the next step of the process. The Department ultimately moved forward with Advanced and its flagship CIS solution, CIS Infinity. Staff Services Manager for the Department, Anne Dana states, “We searched for the best solution to meet our need for an integrated system that would provide a high level of functionality, combined with ease of use, and that would help us improve the service we provide to our customers. Advanced's CIS Infinity gave us the best assurance of meeting our needs over an extended period of time, and was therefore, our preferred choice.”
The Advanced project team kicked-off the implementation last week and looks ahead to a great partnership and successful go-live set to take place in the fall of 2012. “We have spent over a year working with the County of Ventura through its decision making process. Throughout this time we felt strongly that CIS Infinity would meet and exceed the Department’s needs and are grateful at the opportunity to move forward with its executives and staff to implement CIS Infinity. We are confident the County of Ventura will add great value to our family of customers in Southern California and contribute greatly to our California user group meetings,” states Peter Fanous, General Manager for Advanced Utility Systems.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Anne Dana, Staff Services Manager
County of Ventura Water and Sanitation Department
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."