Sioux Falls, SD and Toronto, Canada. August 11, 2010
When looking to replace their legacy utility billing system, the City of Sioux Falls (the City) had two major drivers in mind – improving customer service and enhancing their decision-making processes.
With the customer information and utility billing solution offered by Advanced - CIS Infinity - now live at the City, these goals are successfully being met. CIS Infinity has an intuitive user interface, provides full reporting features and includes a key performance indicator tool. CIS Infinity is also a commercial off-the-shelf solution with unmatched functionality which means minimal custom programming is required. Perry Eckhoff, Utility Billing/Metering Manager at the City expects the new system to save its staff time and decrease operating costs.
“By being easy-to-use we don’t end up wasting time on figuring out how to use the system”, says Mr. Eckhoff. “CIS Infinity thereby allows staff to focus on providing exceptional customer service. This helps in streamlining our operations.
In addition, instead of having to print out paper copies of all end-of-day reports, the City can now bring up and save to their desktop hundreds of standard reports electronically through CIS Infinity. These reports can also be shared amongst users and customized easily. By putting paper-based processes online, costs are minimized and give utility staff better access to the reporting information they need.
Mr. Eckhoff goes on to say, “Many times business decisions that affect the utility have to be made in a timely manner. CIS Infinity has the functionality required, packaged in one complete system, to deliver the critical information we need to determine the best way to eliminate inefficiencies and improve our revenue outlook.”
For example, CIS Infinity includes a key performance indicator tool that provides real time data on account status, collection status, service order summary, etc. All this information is accessible right from the desktop.
Peter Fanous, General Manager of Advanced notes, “CIS Infinity is a best-of-breed solution that provides comprehensive and up-to-date functionality. As a commitment to keeping our solution robust we regularly and consistently include new features to the system. In fact, since January 2009, 424 enhancements have been added.” Mr. Fanous goes on to say, “As with the City, CIS Infinity is proven and a good fit for a utility’s operations. Any utility can take advantage of CIS Infinity and see an immediate return on investment.”
This month, the City will further their customer service efforts by allowing their customers to pay for their bills online through the CIS Infinity Suite solution, Infinity.Link.
The City currently bills approximately 46,500 water and sewer customers and 2,100 electric customers.
For additional information contact:
Peter Fanous, General Manager
Advanced Utility Systems, a division of N. Harris Computer Corporation
(888) 355-7772 x231
Perry Eckhoff, Utility Billing/Metering Manager
City of Sioux Falls
About Advanced and Harris:
Advanced is a wholly-owned subsidiary of Harris Computer Systems that provides
Customer Information and Billing solutions exclusively to utilities and municipalities. Harris is a leading provider of financial
management and Customer Information Systems (CIS) software solutions.
Since 1976, Harris has focused on providing feature-rich and robust
turnkey solutions to all levels of local government as well as public
power and water markets throughout North America. Harris' focus is on
creating long-term relationships with our customers and ensuring that we
meet the changing needs of our customers over time. For further
information on Harris Computer Systems, please visit our website at
http://www.Harriscomputer.com, or call 888-847-7747.
For more information on Advanced and CIS Infinity ® please contact us at www.advancedutility.com/contact.asp
Northern Kentucky Water District:
"Our customers needed a seamless upgrade. We had more confidence in the Advanced strategy than any other vendor's -- their implementation and conversion process were designed to flex for a unique situation like ours."
City of Bellevue:
"Throughout the 10-month conversion and implementation project, Advanced brought excellent people to the table, and we've arrived at the end of the project with all our requirements met."